Virtual Assistant Phone Support & Social Media

Remote · Full-Time · Support North American Small Businesses

At a Glance

  • Shift: 1:00 PM – 8:00 PM PT, 7 hours/day
  • Pay: $500–$700 USD/month, depending on skills
  • Location: Remote (Philippines, India, Africa, South America, etc. may apply)

About Sosa Virtual

Sosa Virtual provides virtual receptionist and business support services to small businesses across the USA and Canada. www.sosavirtual.com

Role Overview

We are looking for a dependable, versatile Virtual Assistant to join our remote team. This role covers a variety of work, including handling incoming client calls, scheduling, CRM updates, and general admin support, so we're looking for someone comfortable wearing multiple hats, not just doing one task on repeat.

You will serve as the receptionist for multiple business owners at once, answering their calls and handling client communication. You are the voice of the business: callers will judge the business by how you sound, so a calm, professional, and friendly phone manner is essential.

You'll also be relied on for scheduling, follow-ups, and day-to-day admin coordination across our client accounts.

We are looking for candidates who already have virtual assistant experience supporting Canadian or US businesses, including experience answering live phone calls (not just email/chat support), and who are familiar and comfortable working across Canadian/US time zones.

This role must be your primary job during your shift, not something you do alongside another position or employer.

Important: Fluent English (North American professional standard) is mandatory. Applications that do not meet this requirement will not be considered.

Important: This is not a call center or BPO role. You will be part of a small, dedicated remote team.

Important: We need someone who works independently. If you need regular check-ins or step-by-step direction to get through your day, this role is not a fit.

Note: Students are not eligible for this role.

Training is provided after hire, but this is not an entry-level role: we're looking for someone who already has the experience listed below, not someone learning the fundamentals on the job.

Key Responsibilities

  • Live call handling (inbound & outbound): Answer and place calls promptly and professionally on behalf of client businesses, take accurate messages, escalate anything urgent, and follow up on missed calls and voicemails the same day.
  • Scheduling & follow-ups: Book, confirm, and reschedule appointments, organize calendars, and follow up on open items so nothing is missed.
  • Administrative support: Provide day-to-day admin support, including data entry, email management, preparing documents, and updating client records in our CRM (Go High Level).
  • Contact & database management: Maintain accurate contact lists and client records across systems for seamless communication and handoffs.
  • Customer support & follow-up: Respond to client and customer inquiries, and follow up in a timely way to keep them satisfied.
  • Social media management: Monitor social platforms, schedule posts, and engage with followers.
  • Video & reel editing: Create basic video and reel edits for client social media and marketing content, using Instagram edits, CapCut, Canva, or similar tools.

Qualifications and Skills

Please do not apply if you do not meet these requirements.

  • Educational background: High school diploma required; an associate's or bachelor's degree in a related field is a plus.
  • Work experience: 1+ years in a Virtual Assistant, Administrative Assistant, receptionist, or similar client-facing support role, supporting Canadian or US businesses, with hands-on experience answering live phone calls (not just email or chat).
  • Communication skills: Fluent, professional spoken and written English at a North American standard, with clear pronunciation and a confident, friendly phone manner.
  • Technical skills: Proficiency with Google Workspace or Microsoft Office, CRMs, and general project/task management tools.
  • Social media & content skills: Experience managing social platforms like Instagram and Facebook, and basic video/reel editing using Canva, CapCut, or similar tools.
  • Organizational skills: Strong time management and the ability to prioritize multiple tasks across different clients at once.
  • Problem-solving: A proactive approach, figuring things out yourself using research, tutorials, or AI tools before asking (see Working Style below).
  • Adaptability: Comfortable working independently in a remote environment while multitasking across calls, admin, and social media.
  • Certifications: Certifications in virtual assistant training, CRM tools, or digital marketing are a plus, though not required.

Working Style: What We Need From You

This is the single most important trait for this role: we are looking for someone who manages their own work without being chased.

  • You take ownership of your tasks from start to finish, without needing reminders.
  • You notice what needs to happen next and act on it, rather than waiting to be told.
  • If something is unclear, you ask once, get an answer, and don't need to ask again.
  • You flag problems and blockers proactively, before they become someone else's emergency.
  • You can be trusted to run your shift with minimal oversight once trained.
  • If you don't know how to do something, you figure it out yourself first, using a Google search, a YouTube tutorial, AI tools, or trial and error, before asking. Asking is fine once you've tried; asking instead of trying is not.

Technical & Workspace Requirements

You must provide your own setup.

  • Reliable high-speed internet suitable for calls.
  • A quiet, professional space free of background noise during your shift.
  • A quality headset or headphones with a microphone.

Work Hours & Availability

  • Location: Remote (candidates in the Philippines, India, Africa, South America, and similar time zones welcome to apply).
  • Time zone: Pacific Time (PT), Canada/USA.
  • Shift: 1:00 PM – 8:00 PM PT (7 hours). Depending on where you live, this may fall overnight or in the early morning in your time zone. Please convert to your local time zone and only apply if you can reliably commit to these hours every day.

Not a Fit If…

  • You are not comfortable handling a mix of phone calls, admin, and coordination work.
  • You cannot commit to your full shift consistently.
  • You are working another job or role during these shift hours.
  • You do not have stable internet, a quiet workspace, and a proper headset.
  • You need regular check-ins, reminders, or step-by-step direction to complete your work.
  • You tend to wait for instructions instead of figuring out the next step yourself.
  • When you hit something you don't know how to do, your first move is to ask someone rather than try to figure it out yourself.

Compensation & Role Type

  • Compensation: $500–$700 USD/month, depending on skills.
  • Role type: Remote contractor, starting with a short paid probationary period (up to two weeks) before an ongoing offer.
  • Growth: reliable performers who take ownership of their work have room to grow into more hours and higher pay over time.
  • Start date: As soon as we find and train the right candidate.

Hiring Process

  1. Application form: Complete the application form, including a short voice recording (so we can hear your spoken English and phone manner) and a written assignment.
  2. Video interviews: Shortlisted candidates are invited to two video interviews, which include mock calls.
  3. Probationary period: Successful candidates start with a short paid probationary period (up to two weeks) before an ongoing offer.

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