Capture Every Lead From 8 AM to 8 PM

A virtual receptionist answers calls, takes messages, books appointments, and handles basic customer service — just like an in-house receptionist, but remotely. They provide live call answering services during business hours or after-hours, ensuring you never miss important calls. Virtual receptionists can also manage appointment scheduling, handle cancellations, send appointment reminders, and forward urgent messages in real-time via text or email.

Virtual receptionist services for small businesses typically cost between $299 to $799 per month depending on call volume and coverage hours. Sosa Virtual offers plans starting at $299/month for 200 minutes (approximately 40-60 calls), with flexible pricing based on your needs. This is 60-70% cheaper than hiring a full-time in-house receptionist, which costs $35,000-$45,000 annually including salary and benefits. There are no setup fees, and you can change or cancel plans anytime.

Any service-based business that receives phone calls can benefit from a virtual receptionist. This includes health and wellness clinics (physiotherapists, chiropractors, massage therapists), legal professionals (lawyers, paralegals, notaries), home service providers (electricians, plumbers, landscapers), beauty and spa businesses, therapists and counselors, accountants and bookkeepers, and professional consultants. Solo practitioners and small teams who can't afford full-time reception staff benefit the most.

A virtual receptionist provides personalized, brand-aligned service specifically trained for your business, while call centers typically use generic scripts for multiple clients. Virtual receptionists learn your business, tone, customer preferences, and specific protocols to represent your brand authentically. Call centers often have long hold times, overseas agents, and robotic interactions. Sosa Virtual's receptionists act as a seamless extension of your team, answering calls with your custom greeting and following your exact instructions for appointment booking, message taking, and call forwarding.

Yes, virtual receptionists can provide after-hours and weekend coverage. Sosa Virtual offers coverage from 8 AM to 8 PM on weekdays, plus weekend support from 8 AM to 4 PM to capture calls your competitors miss. This extended coverage is especially valuable for service businesses, as many potential customers call outside traditional 9-5 hours. You choose which hours you need coverage — whether it's just business hours, after-hours only, or comprehensive weekday plus weekend support.

Yes, virtual receptionists can book, reschedule, and cancel appointments directly in your existing scheduling system. Sosa Virtual integrates with popular tools like Google Calendar, JaneApp, Calendly, Acuity Scheduling, and other booking software. Receptionists follow your availability rules, block time for specific appointment types, send confirmation messages, and handle appointment reminders. This eliminates back-and-forth communication and ensures your calendar stays organized without you lifting a finger.

You receive messages in real-time via text or email immediately after each call. For urgent calls, virtual receptionists can forward calls directly to you or send priority text alerts. You can customize notification preferences based on call type — urgent calls get instant forwarding, general inquiries get detailed email summaries, and appointment bookings appear directly in your calendar. This ensures you're always in the loop without being constantly interrupted during client appointments or after-hours.

Not at all. We answer using your custom greeting, script, and tone. Seamless integration ensures callers have a smooth experience that feels like they're speaking with someone from your own team.

Yes. You can choose full-day coverage, only during business hours, or just overflow — it's entirely up to you.

Yes. Unlike voicemail, a live receptionist answers in real time — making sure no opportunities are lost and every caller feels heard.