Sonali, one of our co-founders, had a fantastic Registered Massage Therapist (RMT). But booking an appointment was a nightmare. Calls went to voicemail. Messages were missed. The RMT was an incredible practitioner but couldn't afford a full-time receptionist and couldn't answer the phone while working.
Sonali offered to step in. She became the "voice" of the clinic—answering calls, booking appointments, and managing the calendar remotely.
The result? Patients were happier. The schedule filled up. And the business owner could finally focus on their work instead of chasing missed calls.
We realized this wasn't just a "clinic problem." It was a small business problem. Whether you are a contractor, a consultant, or a healthcare provider, you shouldn't have to choose between doing your work and answering your phone.
Sosa Virtual was officially founded in October 2024. Today, our team of five specialists across multiple time zones helps small businesses across North America stay visible, professional, and growing.
Fun Fact: SOSA stands for SOnali and SAhil. We are a husband-and-wife team based in Burnaby, BC, dedicated to helping other family-owned and small businesses succeed.
