Privacy Policy

Effective Date: May 6, 2026

Sosa Virtual (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website sosavirtual.com, contact us, or inquire about our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Information You Provide:

• Name, business name, phone number, email address, and other details submitted through our contact forms, booking requests, or free consultation sign-ups.
• Information you share when communicating with us by phone, email, or other channels.

Automatically Collected Information:

• IP address, browser type, device information, and browsing behavior collected through cookies and tracking tools.
• This helps us understand how visitors use our site, measure marketing performance, and improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide service proposals or quotes.
• Schedule and manage consultations.
• Send service updates or relevant communications (if you opt in).
• Measure and optimize our marketing campaigns.
• Improve our website and services through analytics.
• Comply with applicable legal obligations.

We will never sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies and third-party tracking tools to measure website traffic, understand visitor behavior, and improve marketing performance. These include:

• Google Analytics — collects anonymized data about how visitors use our site. Learn more at policies.google.com/technologies/partner-sites.
• Google Tag Manager — manages tracking scripts on our website.
• Meta Pixel — tracks conversions and visitor behavior to support advertising on Facebook and Instagram.

You can adjust your browser settings to refuse cookies, though this may limit some functionality. You may also opt out of interest-based advertising through your browser or platform ad settings.

4. How We Protect Your Information

We maintain reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, or misuse. Only authorized personnel have access to your information as needed to perform their role.

No data transmission over the internet can be guaranteed to be 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Data Retention

We retain contact form submissions, consultation inquiries, and related correspondence for up to two years, or as long as reasonably necessary to maintain our business relationship and fulfill the purposes outlined in this policy. You may request deletion of your information at any time by contacting us using the details in Section 12.

6. SMS Terms & Conditions

By providing your mobile phone number to Sosa Virtual and opting in, you consent to receive SMS text messages from us. These messages may include:

• Service notifications — updates about your account, plan changes, or service status.
• Appointment and scheduling alerts — reminders or confirmations related to your business appointments managed through our receptionist service.
• Billing and payment alerts — invoice notifications, payment confirmations, or past-due reminders.
• Onboarding and support messages — setup instructions, call script updates, or responses to your support inquiries.
• Review and follow-up requests — messages sent on your behalf to your clients, in accordance with your approved scripts and instructions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

To opt out of SMS messages from Sosa Virtual at any time, reply STOP to any message. For help, reply HELP. Message frequency may vary.

Message and data rates may apply. Check with your carrier for details.

Carriers are not liable for delayed or undelivered messages.

You must be 18 years of age or older to use this SMS service.

7. Sharing of Information

We may share your information only in the following circumstances:

• With service providers who assist us in operating our website or delivering our services (bound by confidentiality agreements).
• As required by law or to comply with legal or regulatory obligations.
• With your explicit consent, for specific purposes.

8. Third-Party Links

Our website contains links to third-party services, including our booking platform (Cal.com). These services operate independently and have their own privacy policies. We are not responsible for their content, practices, or how they handle your data. We encourage you to review the privacy policy of any third-party service before submitting personal information.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Update or correct your information.
• Request deletion of your personal information (subject to applicable laws).
• Opt out of marketing emails or text communications.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sosa Virtual
Email: sahil@sosavirtual.com
Website: sosavirtual.com